All have been installed for 6 months, (at the same time), and all were working for sure 2 weeks ago. I noticed my living room lamp wasn’t turning on and finally had a chance to diagnose it. Deleted the device from ST and re-added A blue LED blinks when reset is complete. For plugs with lights, release the button once you see the LED light up. "Alexa, ask RoboVac (robot name) to find my robot" Troubleshooting. Tap on the three lines in the upper left-hand corner. You can select the device types and view what devices are discovered by Alexa. Has been working great forever. So to get my iris smart plug to respond to alexa again I change to smart power outlet V1. Reconnect your Amazon Smart Plug to Alexa in the Alexa app. Tap the gear icon in the top-right corner and compare Device software version to the latest release for your smart plug. I’m haven’t really done any programming for, oh, 50 years, but I understand you’re referring to an Integrated Development Environment. Have done the “disable”on Alexa, but doesn’t fix it. 1. Short of resetting the Echo Plus, I’m at a loss. Restart the … If your Alexa device is still having the connectivity errors, try rebooting the router and modem. The device handler seems to work fine with the bulbs, can still control normally with CoRE automations, and color temp/dimming all seem to be working fine. I have 3 Iris plugs…all 3 work via Smartthings, but only 1 works with Alexa. You change it by editing the device type by going to your IDE. I’ve taken all the steps you’ve taken as well, but nothing’s worked. This will ensure that you are not trying to connect Alexa with some incompatible device and having some issues in return. Once you give some command to Alexa, it will take a moment or two to process the command. In theory it shouldn't make any difference for Alexa. I looked around for another DH to use but haven’t found one yet, so thinking about writing my own to see if it fixes the issue. If you are having trouble connecting the smart device to Alexa please reference this video or guide. I’ve disabled the switch in Alexa and re-enabled it a couple of times. Also, a user can try to reboot the device to fix this problem. Anyone else having problems with all devices in the Alexa app becoming unresponsive. I was able to work around this by changing the device type to ‘ZLL White Color Temperature Bulb’ and then having Alexa forget and re-discover the Hue bulbs (I was only able to get Alexa to ‘forget’ from the full web UI, not the phone app). I’m having the same issue with my Phillips Hue lights. My bedroom lamp now isn’t working but was though. Blue light spinning for a moment or two. da1a0450-6b52-434c-8cda-3c55eb83578c 11:08:39 PM: debug handlePostV3 Blip in wifi may cause interference from cordless phones, microwave, back-up beeper or other things that may create the ‘wifi noise’. I tried disabling and deleting all devices. What worked for me was removing the devices from Alexa, Unlinking amazon from the wyze app, Going through the full initial setup for the bulbs again. This is one of those “is it Alexa, or is it Smartthings”? Ensure your Alexa app is up to date. While holding the button, plug into an outlet. Turn off the modem and router, wait for three minutes and turn them on again. All discovered Kasa devices can be controlled through your Alexa device. ST Shows plug as online After recent Alexa updates, bulbs were reported by Alexa as ‘unresponsive’. I have a Leviton DW6HD wall dimmer switch I installed 2 days ago as “Office Lights”. I was using an Iris smart plug and changed it to another one that was similar…don’t know what you would change the wall switch to…someone else here may be able to help. smarth things it works perfect. Alexa skill is unresponsive. Please test if it works normally with voice commands. The power button is present on the top of the Alexa. Just like the other wireless devices, Amazon Alexa also have connectivity issues. If your C by GE Plug is not responding to Alexa voice commands or the Alexa app, here are some common solutions: Confirm your C by GE Plug is connected to the C by GE app. The Hue bridge cannot find all my lights. (ST live logging then shows device is offline) “error Outlet is offline” Nothing happens. “I’m sorry, I don’t understand the question,” can … Alexa doesn’t understand me. I seemed to have fixed my issue by resetting the hub through the developer’s portal: If you click on your home location and then on the hub you’re able to view available utilities. da1a0450-6b52-434c-8cda-3c55eb83578c 11:08:33 PM: error Outlet is offline To deregister and reset your device to factory setting, press and hold the button on the device for 12 seconds. I was able to connect ALL 4 devices to ST without any issues, i can turn on/off from the app as well as add them to routines or scene without issue as well. yankacy (jay yankacy) September 19, 2018, 10:04pm #1. The Alexa app discovers my other items I.E. The square plugs I have are originally Iris plugs. (power on/off 3x, readd device in wyze app), then relinking and rediscovering in Alexa. Many-times, users discover that their Alexa Device is Unresponsive or the Echo has lost the connectivity. Despite the fact that Alexa device is closest to the router, it still experience the connectivity error. In the IDE go Into the device and edit the device handler. When the message comes up you can not see the current state of the device. Why does the device’s status Show “Offline” on Alexa? If it fails, then you can try to update the wifi settings. Kind of hard to go “fiddle around” with Smartthing hub and devices when it appears to be working great! I have rebooted the hub Try to reboot the smart device and re-discover the device on Alexa. The Alexa system will attempt to find any available smart home devices and prompt you through setting them up. Activate Alexa (usually, you can say "Hey Alexa"). So, I also hit the issue where a device shows online in ST but Alexa thinks it’s offline. If the Alexa App isn't responding or won't launch, force close the app and restart your mobile device, or try deleting and redownloading the app. Avoid Potential Errors During Setup Setting up most Alexa-compatible and Amazon-branded smart devices … Check if there are any Internet connection problems. To rename a device, open the Alexa app, go to Devices in the bottom right corner, then All Devices. Everything else in the house seems to be working: Echo Plus, 4 Echo Dots, Philips Hue bulbs, Jinvoo Smart Plugs, streaming music. Any new lights will be added to your devices for Alexa to control. If that fails, you'll need to delete the device from the Alexa app and set it up again from scratch. Make sure the Alexa-enabled device is in Wi-Fi range. It still works through the ST app on my iPhone, and it’s even discoverable through my Amazon Echo. If it does, the issue is with your Alexa smart product. I got it a week ago with the Home Monitoring Kit and it was working fine up til now. If … I reinstalled the Alexa app on them and reaquired the skill, Alexa discovered the devices initially but then when I tried to activate them Alexa said it couldn't find them. When a user gives any command, Alexa responds saying that ‘ I am having trouble connecting to the internet right now. This can happen when setting up if you … I’m getting the gist here. Did you … Restart … For example, if a bulb on Kasa is named “Little Bulb”, we can say “Alexa, turn on the Little Bulb” and check if Alexa … My philips hue lights work through the ST Hub as well, so it seems like it’s specific to the Zigbee/ST devices? Release the button once you see the red LED light. Alexa says it’s unresponsive. Thousands of affordable gadgets work with your Echo speakers and displays. so how do iI fix my plug that is now unresponsive. Sometimes connectivity errors are the reason of interference due to home appliances. Getting the “debug handlePostV3” from Alexa in the logs. I wonder what got changed as it worked fin for almost a year as it was, Powered by Discourse, best viewed with JavaScript enabled, Alexa displays device as unresponsive while ST shows the device is active, Alexa works but she thinks she doesn't (November 2017). Everything seems good to me here! The Leviton app turns it on/off fine. da1a0450-6b52-434c-8cda-3c55eb83578c 11:08:47 PM: debug handlePostV3 That works perfectly, didn’t realize ZLL was a device handler I could use. Confirm your C by GE plug’s indicator light is not solid red, which means it is disconnected from your Wi-Fi network. Say "Discover My Devices". I'm trying to troubleshoot an issue with the latest Alexa App on IOS (2.2.235542.0) that randomly shows my Hubitat devices with the message "Server is unresponsive". I originally had the ST plug that came with ST HUB V2. 1 Like deckard2020 November 19, 2017, 8:40am #5 Found a post in another thread that said to change the device type, and sure enough it started working. , or is it Alexa, but only 1 works with Alexa you are not trying to after. Alexa app and select devices in the upper left-hand corner fact that Alexa device is unresponsive shown. Home devices and prompt you through setting them up it up again from.! 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